HCLTech is a global technology company, spread across 60 countries, delivering industryleading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com Role Summary The IT Change Management Specialist role at HCLTech involves overseeing and coordinating IT change processes to ensure they are executed smoothly and in compliance with established procedures. The specialist will manage change records using ServiceNow (SILVA), lead change advisory board (CAB) meetings, handle escalations, and ensure timely approvals. The role also includes reporting, conducting post-implementation reviews, and driving process improvements. Candidates should have at least 3 years of experience in change management and IT operations, be familiar with global organizational structures, and possess strong analytical and communication skills. The position requires coverage of EU business hours. MOST IMPORTANT ACTIVITIES: Ensure that changes are handled in accordance with the current agreed process and associated procedures. Administer change records in SILVA, the AXA Global ServiceNow instance. Participate in, and host relevant change management meetings including CABs. Assist with escalated changes and ensure their workflow is managed in accordance with the process. Provide day to day expertise for changes managed to the process stakeholders. Collaboration with process stakeholders. Responsibility for ensuring change approvals are in place in accordance with timings specified in the process. Production of change management reporting. Managing post implementation reviews for changes that have caused major business impact or upon request. Reporting issues or process deviations to the Change Management Team Manager. Reporting process improvements to Change Management Team Manager. Execution of change process-related tasks, including process improvements assigned by the Change Management Team Manager. Supervision and coordination of changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand Experience Minimum 3 years' experience of change management in a coordinator / change manager role. Minimum 3 years' experience and knowledge of IT Operations. Have worked in a global organisation with matrix management and complex organizational units. Operational knowledge of, and experience with ServiceNow. ITIL certified, or willing to obtain certification as part of your development plan. Strong analytical skills and attention to detail. Excellent problem solving and critical thinking skills. Excellent communication skills to various level stakeholders, in English. Energizes a community to actively support process adoption, adherence, and continuous feedback. Working hours - To cover EU hours of business Show more Show less