Customer Success Specialist

• Respond to customer inquiries via phone and email.
• Serve as the primary contact for customers on the client's website.
• Embody the client's values of responsibility, quality, and excellence.

• Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
• Experience: Minimum 6 months in customer support; call center experience advantageous.
• Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
• Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
• Able to Write / read / speak mandarin fluently
• Assist customers in placing online orders and provide timely support.
• Handle payments and confidential information securely.
• Proactively support customers to enhance brand loyalty.
• Collaborate with team members to improve customer support experience.
• Stay updated through training and meet performance indicators.

Two95 International