Senior Project Manager, Portfolio Management Office

• Lead end-to-end delivery of programs and projects, from initiation to launch, ensuring alignment with business objectives.
• Track benefits realization by defining KPIs and measurement frameworks aligned to program goals.
• Monitor performance of program outcomes post-launch to ensure expected business impact is achieved

• Manage end-to-end project management including defining project scope, developing timelines, monitor project budget, and resources to meet delivery targets within agreed parameters.
• Coordinate and lead cross-functional teams (e.g., IT, Marketing, Sales, Operations) to ensure seamless execution across workstreams. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works
• Establish & facilitate project governance, including steering committees, status reporting, and risk/issue escalation to manage scope and control change
• Identify and mitigate project risks and drive issue resolution to ensure successful project delivery
• Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality
• Manage and optimize project budget, ensuring all expenditure is in line with agreed budget
• Ensure compliance with internal processes, frameworks, and regulatory requirements.
• Maintain comprehensive project documentation (include all key decision and changes) to ensure traceability and establish a clear audit trail.
• Monitor and track progress against milestones, resolving roadblocks proactively to avoid delays.
• Complete project transition to operation team and project closure
• Drive stakeholder alignment and manage expectations throughout the project lifecycle.
• Support go-to-market readiness, ensuring all elements (systems, communications, customer journeys) are in place for a successful launch.
• Conduct post-implementation reviews to capture lessons learned and share best practices and identify opportunities for continuous improvements.

• Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers' needs
• Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder
• Proactively engage with stakeholders to avert/resolve potential issues and risks

• Serve as the primary point of contact for all project-related communication with stakeholders.

• Facilitate effective communication within the project team and across departments.

• Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution
• Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges

• Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD's strategic objective and have clearly defined benefits
• Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization
• Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations.

• At least a Bachelor's degree in Information Technology, Computer Science, Telecommunications, Business Administration, Engineering, or a related field.
• Minimum 8-10 years of project management experience, with at least 3-5 years in leading complex, multi-stakeholder IT projects or programs.
• Proven experience in managing end-to-end delivery of digital/technology projects, preferably in telco, enterprise, or B2B sectors.
• Strong experience in cross-functional team management, including IT, business, marketing, and operations.
• Demonstrated ability to manage budgets, timelines, risks, and change effectively.
• Experience in benefits realization and outcome tracking post-implementation.
• Experience in Telecommunication industry is an added advantage
• Strong knowledge of project management methodologies (Waterfall, Agile, Hybrid).
• Excellent stakeholder management and communication skills, including C-level reporting.
• High competency in project governance, documentation, and audit compliance.
• Ability to understand and align technical deliverables with business strategies and outcomes.
• PMP®, PRINCE2®, or equivalent project management certification is required.
• Agile/Scrum certification (e.g., Certified Scrum Master, SAFe®) is an added advantage.
• Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel).
• Strong leadership and team management skills.
• Analytical mindset with attention to detail and strong problem-solving capabilities
• Able to work under pressure, multi-tasking and manage multiple priorities in a dynamic environment.
• Proficient in project tools (e.g., MS Project, JIRA, Confluence, PowerPoint, Excel)

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