Business Development Leader (Service Training Center Manager)
Hunters International
- Petaling Jaya, Selangor
- Permanent
- Full-time
Our client is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. They strive to promote a global economy that is both ecologically viable and highly productive.About the roleThe Business Development Leader is responsible for technical training delivery to the End users and certification and qualification of the Field Service Representatives, EcoExperts and Certified Subcontractors. Manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations. You will ensure that training resources are developed, implemented, utilized, and evaluated, the training documentation is up to date, equipment necessary for the learning is available for the training purposes. In addition, you will ensure that policies, procedures, and standards are followed and maintained.As the Leader, you will be working with the Field Services Operations and Business VPs and Services Business VPs will also align the execution training resources especially the training capacity of the training center with respect of the requirements dedicated to number of competencies to be trained. The TCM will communicate training needs proactively with Field services operations, anticipate customers training related needs, and develop integrated training solutions. You are required to maintain an effective level of business literacy about strategic plans, culture, and competition and provide general operational oversight and supervision for training center locations.You will be playing an important role in transformation training delivery approach Classroom to Hybrid to more futuristic approach, embeding people management KPI managing team and allignment on the responsibility of zone operation leader & training manager on training need input.Also, develop customer training business to better address our customer needs, be the 'vitrine' and a pull-though for the whole portfolio.Evolve the Academy from a cost centre to a profitable P&L, being in charge of the P&L of the Training centre.Ensure the support in the new training scope creation with the support of Trainers/Subject Matter Experts (SMEs)Reports solid line to GCP&SO Global Academy Director.What will you do?
- Ensure full leverage of the global training center to certify and qualify the Field Service Representatives.
- Implement the customer training business strategy, business plan, offer, commercial policy and pricing, activelly participate on Training business development with End users.
- Ensure full leverage of the global training center to certify and qualify Ecoxperts and sub-contractors based on the Make or Buy policy.
- Ensure full leverage of the global training center to certify and qualify the Field Service Representatives.
- Ensure lean field execution through annual training and competencies plans discussed and agreed with Zone Operations Leaders and Business VPs.
- Continuously improve the learning offer and capability, leveraging new technologies & innovations. Digitize training : Learning anticipation , Dematerialization, Live Field Support, propose the training center strategy and future evolution.
- L2 Support - Ensure technical support escalations from countries and respond in shortest possible lead time & ensure professional L2 report quality.
- Safety - 0 Safety incident, Implement 5S in training center to improve safety & Drive FSR DNA. Ensure Safety (Uniform and PPE mandatory) & branding On customer site with no deviation.
- Digital Transformation for FSR Digital tools: Ensure all training are performed with FSR digital tools (ServiceMaxGo/Enablon/BFS/TIPI/Clocking/Onsite/IB tracking ).
- Training center Promotion - Promote Training center in APAC region with GAC, RAC, HUB management. Setup newly launched products and ensure operational for training.
- Responsibility for the P&L of the training center, making happen the transformation from costs center to P&L center.
- University Master Degree (Engineering or Business).
- Another language will be valuable.
- Solid experience in customer project and or services business environment.
- Sales / business development experience OR Learning & development experience are a plus.
- Entrepreneurial, capacity to structure a business strategy & give direction.
- Change management abilities and process driven approach with a continuous improvement mindset.
- Ability to understand and influence complex matrix organisation, convince stakeholders, peers, team members.
- Strong presentation & communication, effective in a cross cultural environment to foster collaboration.
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership