Quality Control Inspector
Bjak
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
- Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
- Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
- Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
- Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.
- Bachelor's degree in relevant field.
- years of experience in life insurance QA or similar role.
- Strong understanding of life insurance products and regulations.
- Analytical mindset with high attention to detail.
- Excellent communication skills.
- Fast moving, challenging and unique business problems
- Strong learning and development plans for your career growth
- International work environment and flat organization
- Competitive salary
- Flexible working arrangement
- Casual work attire