Specialist - Claims
AIA
- Cyberjaya, Selangor
- Permanent
- Full-time
2. Review and approve cases that exceeds subordinates’ authority within required benchmarks
3. Building and Developing complete skill sets for Claims Assessors
4. Claims Reporting
5. Trends Analysis
6. Staff Engagement
- Process all Inpatient, Outpatient claims and pre-approval requests received as per stipulated requirements
- Ensure meeting individual quality, turn around time and productivity benchmark
- Review/approve cases that exceeds subordinates’ authority
- Respond to email enquiries from internal and external parties
- Perform outbound call to customers when required
- Training of new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases
- Providing training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.
- Conduct regular claims review in claims performance to ensure claims principles/authorities are adhered to. Review claims decision making process to identify areas of claims risk management concerns for further improvements.
- Organize and implement team engagement activities to foster closer team spirit and create work life balance environment.
- Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements