Account Installation Representative
The Cigna Group
- Kuala Lumpur
- Permanent
- Full-time
- Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.
- Works with teams as well as business partners in resolving daily service issues.
- Establishes and complies with a client's specific service plan.
- Assists and/or performs account installation, annual rate implementation and cancellation for smaller accounts.
- Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization internal tools.
- Acts as an intermediary between client organizations and members for customer service issues.
- Build strong effective relationships with all our matrix partners. Demonstrates approachability and openness to delivering consistent customer service.
- Provides information to eligibility, customer service and sales support teams.
- Complies with all business operating controls/quality assurance processes.
- Take personal accountability for contributions to organizational results, successfully complete all required training and take responsibility for continuous leaning and development.
- Work closely with cross-department members to clearly understand the product/plan requirement and group setup.
- To translate business product/plan requirements into functional specifications and detailed into documents.
- Follow up the internal product/plan setup/group setup process to complete the system setup on time.
- Analyze and document product/plan gaps and risks.
- Coordinates structured meetings for complex cases.
- System analysis competencies and able to consider the business implications of the technology to current business setup.
- Complete Eligibility changes and updates according to client/member needs within promised turnaround time
- High School Diploma or equivalent required or Associates or bachelor’s degree preferred.
- 1+ years related experience.
- Ability to perform most tasks independent of direct supervision.
- Working knowledge of Excel and Word.
- Proven analytical ability.
- Organization and prioritization skills.
- Detailed oriented.
- Success in multi-tasking environment.
- Solid written and verbal communication skills.
- Proven ability to synthesize large amounts of data.
- Team Player, motivated, proactive.
- Strong problem-solving skills.
- Should be flexible to work in shifts and on staggered weekends