Customer Service Executive
Haste Sdn Bhd
- Johor
- Permanent
- Full-time
- Minimum possess at least Secondary level/SPM
- Fresh graduates are encouraged to apply.
- Able to converse in English and Mandarin.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good Communication and Interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Social media savvy
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Annual Leave and Sick Leave
- Bonus
- KWSP (Employee Provident Fund) and SOCSO (Social Security Organization) contributions
- Medical Allowance
- Yearly salary increments to progressively increase your basic salary and improve your lifestyle
- Career progression opportunities - you may easily get promoted
- Annual year-end trip
Maukerja