Project Manager - Application Support

Kuala Lumpur Putrajaya
Permanent
Full-time

17 hours ago

Job DescriptionWhat is the opportunity?We are hiring a project manager to support our technology operations and risk services team in Malaysia. This role is ideal for someone with a strong background in incident management, change control, vulnerability tracking, and coordination of system access processes in a dynamic enterprise IT environment. You will work closely with technical teams to ensure stability, risk mitigation, in compliance with regulatory and security standards.What will you do?

Leading day-to-day incident management, ensuring timely resolution and communication of production issues.
Track and manage vulnerabilities across systems, ensuring proper plans are in place and executed for remediation.
Coordinate and follow through on change requests, especially those related to security patching or vulnerability fixes.
Manage NPID accounts, ensuring timely password rotation and compliance with security policies.
Monitor SLAs an ensure in line with enterprise IT and security standards.
Provide regular reporting on incident trends, open risks and change requests.

What do you need to succeed?Must Have:

Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products ((FX, Cash, Derivatives, Structured Products, Commodities and Futures)
Solid experience in technology support of Capital Markets trading and related functions.
Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds
Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
Experience with Database, Linux, Windows and basic infrastructure.
Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control-M, Geneos, Tableau and Service Now).
Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Nice to Have:

Working knowledge of Murex
Experience in DevOps and cloud technology (AWS, GridGain)
Experience to support MQ, SOLACE and RV/RMDS

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work/life balance options.
Opportunities to do challenging work.

Job Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job DetailsAddress: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity: PutrajayaCountry: MalaysiaWork hours/week: 40Employment Type: Full timePlatform: CAPITAL MARKETSJob Type: RegularPay Type: SalariedPosted Date: 2025-09-03Application Deadline: 2025-10-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

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