Responsibilities Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer's expectations and requirements. Conduct regular visits to review service performance with the customer. Liaise at the appropriate level to ensure customer retention, development and growth of new business. Work with the other functions and business's eg Transport, HR, IT, Finance, Marketing to achieve common outcomes. Manage the team to enable achievement of agreed revenue, profitability and other performance targets. Develop annual customer business plan that support the agreed strategies. Enable and manage the achievement of service performance that meets or exceeds customer expectations. Continually review and improve business processes to improve productivity and add value to DHL services. Plan, organise and direct an efficient and effective function. Develop IKOs/KPIs with team members and monitor individual performance. Identify training needs and opportunities to develop a highly skilled functional department. Qualifications & Requirements Bachelor's Degree in Business Administration or equivalent Minimum 5 years experience within Supply Chain / 3rd Party Logistics in Key Account Management Ideally previous experience within the product market of the division. Able to converse, read and write English & Mandarin at a professional level is a must