Senior Application Support Specialist

Asia Recruit

  • Kuala Lumpur
  • Permanent
  • Full-time
  • 2 months ago
Location: Kuala Lumpur Job ID: OHW33
Specialization: IT OR COMPUTER NETWORK OR SYSTEM OR DATABASE ADMINJob description:
  • Technical Support: Provide first and second-level support for the LXP, addressing
user queries and resolving technical issues promptly. * System Maintenance: Monitor system performance, conduct regular maintenance,and ensure the platform's stability and reliability. * Troubleshooting: Diagnose and resolve application issues, working closely withdevelopment and IT teams to implement fixes and improvements. * User Training: Conduct training sessions for users to enhance their understandingand effective use of the LXP. * Documentation: Maintain detailed records of support activities, including issueresolution and system changes. * Collaboration: Work with cross-functional teams, including developers, IT, andbusiness stakeholders, to identify and implement enhancements to the platform. * Security Compliance: Ensure that the platform adheres to security standards andbest practices, including data protection and privacy regulations. * Incident Management: Manage and document incidents, ensuring timelyresolution and communication with stakeholders.

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