SUMMARY Work with the GM, District Managers and Area Managers to drive retail sales, four-wall profit and all other retail-oriented targets across all countries in the region. Oversee all Victoria&aposs Secret businesses in region under Valiram. Partner with the General Manager and other key stakeholders to deliver all new store opening on time, on budget and on brand. Drive Retail excellence in line with the brand and Valiram standards. Deliver ON-BRAND customer experience in all stores by working together with District Managers, Area Managers and Store Managers to deliver the highest level of service. KEY AREAS OF RESPONSIBILITY: Drive Sales and Profitability Assist the GM to develop annual business plans to reflect brand positioning, negotiate key aspects of the planned delivery and expansion with the brand. Maximize turnover by ensure accurate, timely and commercial sales planning and forecasting. Ensure the brand delivers business plan profit through delivery of both volume and cash margin in existing as well as new stores. Oversee all new store openings from a retail operations perspective. Ensure that the Area / Store Management and retail operations are driving sales based on the key drivers of the Limited Brands and in line with VG strategic direction Oversee the compilation of all related reports and statistics related to the retail performance of the Brand. Manage and maintain a positive working relationship with the Brand principal. Work constructively with Country GMs, Valiram retail operations teams and other internal Valiram stakeholders to drive sales and retail excellence. Share customer insight and competitive marketing intel with Brand Principal as required in consultation with Directors, COO and GM. New Store Openings Partner with GM to deliver all new store openings on time and on budget. Collaborate with Projects team and contractors on site to ensure on-time delivery of new projects. Control Inventory Management Work with merchandising department to manage full price and mark down sales, intake margins, levels of mark down activity and terminal stock. Evaluate stock requirements and ensure timely replenishment. Ensure maximum stock turns and controlling aged inventory. Improve and Maintain the Service Standards Guarantee that our stores are offering WOW customer service in stores via training and coaching. Work with Area / Store Managers to train & coach on-going basis staff in service standards, Wow Service Training. Compliance Ensure all products have the right registration approvals, correct barcodes and price tags. Monitor and track retail operational procedures are adhered by the store teams so that shrinkage is at a minimum or preferably none. Marketing and Visual Merchandising (Creative Services) Work with the Marketing department to properly implement marketing initiatives in the stores in the region. Ensure CRM and loyalty programs are implemented efficiently to drive sales revenue. Ensure compliance on all Visual Merchandising standards at all stores and train, if necessary Share store photos with Brand(s) in a timely manner. E-Commerce Strategize and implement effective e-commerce campaigns for brand's website. Ensure website content is up-to-date and engaging and in-line with Brand identity. Analyze sales data, and collaborate with other departments to optimize online sales performance. Monitor and track E-commerce platform performance and make recommendations for improvements. Team Leadership Conduct weekly store visits across all markets and report back on observations. Monitor Rosters of all staffs/all stores and be responsible for Senior Operations / Area Manager performance. Conduct timely staff appraisal and quarterly performance review. Accurately compile regional commission pay out and stock take adjustments in a timely manner per VG SOP. Improve staff morale leading to positive and dynamic working attitude and environment. Create a relationship of trust and respect with the brand principal. KEY REQUIREMENTS: Min. 10 - 15 years of working experience, preferably in a comparable retail environment. Strong, independent leadership skills to manage and drive solutions Good team building, interpersonal skills, and coaching and people development skills Strong communication skills; able to communicate effectively with people at all levels A team player with positive attitude, excellent communication and interpersonal skills Strong project management skills Strong analytical skills Good business acumen; able to identify business trends and react quickly to the needs of the business High level presentation, influencing & commercial negotiation skills Willing to travel both locally and overseas Show more Show less