Supervisor/Restaurant Manager
- Kluang, Johor
- Permanent
- Full-time
- 6 days per week
- 6.30am-2pm/1pm-9pm/2.30pm-10.30pm
- Act as the manager-on-duty, making key operational decisions and being the point of contact for all issues during the shift.
- Ensure seamless coordination between the front-of-house (FOH) and back-of-house (BOH)/kitchen teams.
- Oversee opening and closing procedures, ensuring the restaurant is set up for success and securely closed down.
- Manage table turnover, reservations, and waitlists efficiently to maximise seating capacity.
- Supervise, motivate, and direct all FOH staff and coordinate with BOH supervisors.
- Provide ongoing training and coaching to staff on product knowledge, service standards, and upselling techniques.
- Monitor staff performance and provide constructive feedback.
- Greet and interact with customers, ensuring all visitors receive a warm, welcoming, and authentic experience.
- Proactively handle customer complaints and resolve issues promptly and professionally to ensure complete satisfaction.
- Lead by example in delivering attentive, friendly, and efficient service.
- Ensure all food and beverages served meet the chain's quality and presentation standards.
- Enforce strict hygiene and sanitation standards in accordance with health department regulations.
- Ensure compliance with all company policies and procedures, including safety and security protocols.
- Monitor and maintain the cleanliness and organisation of the entire dining area.
- Handle cash management, including processing transactions, managing the cash register, and preparing daily sales reports and shift summaries.
- Monitor and control operational costs during the shift, including labour, food, and supplies.
- Assist in managing inventory stock levels and reporting on any shortages.
- Minimum of 2-3 years of experience in a supervisory or team lead role in a fast-paced restaurant or café. Experience in Asian or Malaysian cuisine is a significant advantage.
- Proven ability to lead, motivate, and manage a diverse team.
- Exceptional interpersonal and customer relationship skills.
- Ability to think quickly on your feet and resolve issues under pressure.
- Strong understanding of restaurant operations, food safety, and financial controls.
- Excellent communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or Chinese dialects is a major advantage.
- Flexibility to work shifts, including weekends, public holidays, and evenings.