What We Offer: Competitive salary, shift allowance, car parking, medical & health benefits, career growth. Key Responsibilities: Lead quality assurance across assigned processes Define QA frameworks, KPIs, and benchmarks Drive continuous improvement and root cause analysis Conduct quality audits and ensure compliance Collaborate with Operations, Training & Client teams Mentor QA analysts and calibrate performance Provide insights & reports to leadership and clients Key Requirements: 3-5 years in BPO/IT QA managerial roles Fluent in Mandarin (mandatory) & English B1+ Strong knowledge of QA methodologies & tools KYC experience preferred Excellent leadership, analytical & stakeholder management Willing to work in rotational shifts Show more Show less