Service Associate - Spa Therapist
Shangri-La Hotels & Resorts
- Kuala Lumpur
- Permanent
- Full-time
- To go through intensive spa training on massages, facials, and body treatments based on the standard and quality of the Hotel.
- Inspects treatment room at the start of the shift to ensure that the set-up of treatment rooms is in accordance with established standards.
- Re-checks room prior to any treatment to ensure that there is adequate supply of guest amenities, towels, bathrobe, and other supplies.
- Diagnose customer skin type for facials and recommends body treatment based on guest preference.
- Explains to the guest the benefit and procedures of the treatments. Gives product knowledge of its active ingredients.
- Applies treatment procedures/products in accordance with established measurements and timeframe.
- Sells cosmetic retail products properly explaining what the product is for, what benefits to the clients.
- Prepares monthly report as input to the managers' report on business volume and performance.
- Up sells spa treatments.
- Answers all guest inquiries (personal or through telephone), making sure that information given is complete, accurate and timely.
- Booking appointments, ensuring all needed information is recorded.
- Diploma in Tourism/ Hospitality/ Hotel Management/ any relevant training or course in physical therapy.
- Proficient in oral and written English and Malay.
- Physical Therapy graduate or a graduate of any medical-related course.
- Pleasant, effective social skills.
- Physically fit and articulate.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.