Responsibilities: Provide end to end service in relation to secure work/residence authorization for corporate clients or direct consumers. Manage client expectations and provide client's contractual agreement or Santa Fe KPIs' ensuring every service is billed as per approved pricing. Monitor documents expiry dates and alert clients as appropriate. Input all necessary information in CORE (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy. Ensure filing/archiving of every case as per ISO requirements. Respond promptly and accurately to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities. Ensure the service delivered is consistent with agreed Scope of Work (SOW) and alert Client and/or Manager should be service require additional quote. Develop and maintain solid relationships with Government/Immigration authorities and obtain updates related to specific cases or Policies if any changes. Assist the Immigration Manager as and when required. Support any research work or ah-hoc duties / assignment related to Immigration matters as and when required by potential clients or internal stakeholders. To help further develop potential business by cross-selling Santa Fe other services if there is any opportunity. To provide guidance and support to the rest of the Immigration team and help train and upskill as required. Requirements: Tertiary Qualification in relevant discipline Current registration as Immigration Consultant in locations where required by Legislation. Must have at least 2 years' relevant immigration experience. Excellent computer skill, MS Office, Outlook, etc. Superior English ability and fluency in local language depending on office location. Proven client service experience. Attention to details The attributes and behaviours required for Santa Fe Values of Quality, Efficiency, People, Safety, Respect and Ethics. For candidate with relevant industry experience with more than 5 years of service will consider for a senior role. This job description is not exhaustive, and the company reserves the right to review and amend the duties of the role as appropriate. You may be required to undertake other duties and responsibilities that are commensurate with your skills and experience. Show more Show less