Manager, Compliance Operations

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

• Lead, oversee and hands on day-to-day compliance operations including transaction monitoring, customer onboarding and risk identification in areas including fraud and financial crime.
• Be the escalation point for day-to-day payment processing across KYC/KYB, AML/CFT, fraud investigations etc to ensure the company's operations run compliantly.
• Lead, oversee and perform AML investigation across markets with adherence to local regulations, suggesting the course of action to be taken.
• Lead, oversee and conduct merchant assessment and assist fraud and chargeback investigations.
• Support ad hoc compliance operations projects including, SOPs review, internal audits, process automation projects, etc.
• Collaborate with sales, finance, and technology teams to question the status quo, automate compliance processes and improve customer experience, while remaining compliant.
• Keep informed about industry developments, trends and best practices and assess its effect on operational compliance processes.
• Keep abreast of updates to regulations in each of the countries including PSA in Singapore and assess impact of those changes to compliance operations.

• 7+ years of compliance and/or KYC experience, within the payments industry.
• Proven track record running operational compliance teams at scale across multiple markets in a regulated financial institution or fintech.
• Experience in an international and English-speaking environment.
• Knowledge of regulatory requirements (AML, Payments Services Act etc) a must.
• Strong academic background and relevant industry certifications is a plus (ACAMS/ICA).
• Proven track record showing strong attention to detail and the ability to effectively manage time, priorities and complete tasks with tight deadlines.
• Critical thinking and problem-solving attitude.
• Sound judgment and strong sense of ethics.
• Excellent communication skills and the ability to clearly explain complex situations in English and Bahasa Indonesia / Bahasa Malaysia (a plus).
• Hands-on attitude and the ability to manage multiple priorities and stakeholders without compromising quality.
• Interest in new technologies and how they can make compliance more efficient.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

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