Customer Relations Officer (Contract Staff – Yearly Renewal)
Rolex Malaysia Sdn Bhd
- Kuala Lumpur
- RM 4,000 per month
- Permanent
- Full-time
- Minimum SPM qualification or Diploma
- Fresh graduate is welcome to apply
- Able to speak Mandarin and Cantonese will be an added advantage
- Excellent telephone etiquette with passion in customer service
- Team player with strong interpersonal & problem-solving skills
- Computer literate in MS applications
- Well groom and presentable
- Handle and resolve customer feedback at the counter
- Obtain and evaluate all relevant information to handle service inquiries
- Document details of inquiries, comments, and complaints, and record actions taken & follow up with the Workshop/Estimator team
- Manage customer disputes and closure of complex/escalated cases
- Liaise with the workshop department in ensuring customer needs are met; timely delivery, customer service
- Provide initiatives to ensure smooth and efficient operations
- Ensure overall customer satisfaction with after-sales service
- Communicate and provide advice/solutions to customers
- Handle repeat calls
- EPF/SOCSO
- Annual Leave
- Medical Leave
- Medical coverage
- Performance bonus
- Overtime pays
- Company trip
- Monthly employee treats to foster team spirit and camaraderie
- Training provided
- 5 Working days
- 5 Working Days
Ricebowl