Business Operation Team Lead

• Responsible for order management: manual and monitoring of automated order entry.
• Manages and resolve customer enquiries and complaints.
• Handle customer requests in case of emergencies or in case of capacity constraints

• Overall KPI and target tracking and reporting,
• Generate sales reports using Power BI to prepare charts/slides for presentation
• Responds to salespeople and customer's email inquiries in a timely manner.

• Calculate sales rebates & sales allowance to pay-out to customers

• Reports operational achievements and progress to the Business Operations manager on a regular basis including statistical analysis and improvement of action plans.
• Ensure the team to follow sales processes, signature rules, compliance requirements.
• Works closely with other commercial functions (marketing, sales, shared services etc) to ensure effective and efficient processes in the organization and ensure operational consistency.
• Coordinate with internal stakeholders in term of Accounting, Warehouse, Audit and Sales topics to support their tasks.
• Continuous improvement of regional Business Operations organization and realization of a lean setup according to blueprint. Responsibility for change management, driving and enabling automation, active participation in best practice exchange and supporting expert networking

• Bachelor/Master Degree in Business Administration/ Finance/Accounting/Management/ Operation or relevant discipline.
• Minimum 4-5 years working experience in the related field of sales processes and business operation management.
• Good English communication skills (both written and spoken) with good customer services and result orientation mindset.
• Possess strong analytical skills in evaluating financial data, resourceful, energetic, and driven to solve challenges. Able to utilize networks and available resources to achieve business goals.
• Strong organizational skills to manage multiple projects, prioritize tasks, and meet deadlines effectively.
• Excellent interpersonal skills, planning & organization skills, resourceful and detail oriented
• Proficient in Microsoft Office application (Excel, PowerPoint, Word and Outlook) , SAP and Power BI application.
• Proficiency in digital platforms (MS Teams, shared drive etc.)

Bosch