IT Executive
Elite Advance Service Sdn Bhd
- Johor Bahru, Johor
- Permanent
- Full-time
- at least 2 year of work experience
- Bachelor's degree or above
- good English
- ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance
- Basic knowledge about network troubleshooting such as ping, telnet etc.
- Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc.
- Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction
- ITIL certification preferred, with experience in IT technical support for multinational companies.
- Provide level 1 onsite IT support services to internal users
- Provide level 1 office computers and desktop applications support for office and remote employees
- Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning.
- Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines
- Maintain and monitor computer room equipment's and facilities
- medical insurance
- birthday gift voucher
- meal allowance
- transport allowance
- KPI allowance
- team building
- others
Maukerja