Regional Account Manager
PSA BDP
- Petaling Jaya, Selangor
- Permanent
- Full-time
- Key Account Manager for selected global customer
- Will be liaise with Asia countries on operation policies and implementation.
- The candidate is required to work closely on assigned key customer RFQ, business/system requirements, processes and KPI review.
- Provide support and assistance to country operations for key account implementation including:
- Initial operational system selection/setup
- Development and mapping of process flows and documentation
- Data entry requirements communications and training for internal users
- Training of BDP Technology products for client
- Explore new business opportunities of existing key accounts
- Organize and support product training
- Manage cross-functional interfaces (Operations, Air and Ocean Freight Products, warehousing, etc)
- Regularly monitor business performance and service activities to ensure compliance to KPI
- Handle customer complaints using RCFA and cause and effect methodologies
- Monthly/Quarterly/Annual client reporting and metrics
- Continuous process improvements for productivity and efficiency gains
- Regional contract management
- Communicate regional business and operational requirements for system integration projects with IT process business team
- Sound knowledge in the different sectors of the global forwarding industry(airfreight/ocean freight/warehouse) and business models.
- Minimum 2 years' of relevant key account management or 5 years customer management experience / operation experience.
- Ability to identify customer needs through business requirement gathering
- Build long-term & bonding relationship with key customers.
- Competent in data analysis.
- Strong communication and presentation skills.
- Degree/ Diploma in Business, Supply Chain or Logistics.
- Competent in Microsoft Office