Specialist - Technical Support (English Language Support)
Kuala Lumpur
RM 3,800-4,500 per month
Permanent
Full-time
24 days ago
The Responsibilities of the Role: Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. Troubleshooting to identify hardware or software products that are defective. Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues. Provides input on recurring customer problems and shares that information with ither technical team members when relevant. Working with the TAM Team monitors and tracks issues to ensure accurate resolution. Monitors own 'Open Case' workload and drives to closure. Skill Requirements: Strong language competencies in English language. Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills. Working Knowledge of Windows Operating Systems and MS Products. Proven ability to troubleshoot Client solutions. Superior customer service skills Proven ability to learn new and complex technology. Able to prioritize in a fast paced, dynamic work environment. The Package : Attractive Salary (RM3,800 - RM4,500). Performance related bonus for confirmed staff. Annual Leave 15 days. Medical Leave 14 days. Medical and hospitalization coverage. Experience Required : Associate Location : Kuala Lumpur, WP, Malaysia. Employment Type : Full Time.