Salesforce CPQ & CRM Specialist

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

• Salesforce SME for technical and enterprise business teams.
• Represent IT Enterprise application services in meetings/discussions and provide technical advice/input.
• Govern end to end support process for Salesforce CPQ & CRM system.
• Develop, audit & enhance the existing & new processes based on industry best practice.
• Govern, review & analyze daily monitoring reports/service performance.
• Govern, analyze, secure & improve system/services stability, performance and availability, identify existing process limitation & improvement plans.
• Govern, lead and drive in analyzing and solving end to end issues involving system bugs and process shortfalls.
• Govern and drive the system maintenance program with the relevant stakeholders and MS Partners to meet the system stability KPI with understanding/considering the capacity growth.
• Driving the Vendor performance to meet the SLA by consistently governing the productivity of Managed Services Partner.
• Govern, drive and lead daily critical tasks or key projects/defects for operation excellence & efficiency.
• Govern and drive to ensure 100% compliance with all IT Enterprise applications activities involving revenue & customers.
• Lead, drive and coordinate between Business, Network, IT and Managed Services vendor to deliver the Business Result or Incident resolution.
• Govern and drive the improvement program for Salesforce CPQ & CRM system and customer complaints as well as incident reduction.
• Ensuring all the SLAs and KPIs are met for Salesforce CPQ & CRM.
• Lead all the DevOps related initiatives for Salesforce.
• Proactive escalation of any potential Sev 1 /Sev 2 threat in a timely manner.
• Govern and Manage prioritization within the work group.

• A total of 5-10 years of working experience, of which 3-5 years of technical expertise in maintaining and developing Salesforce applications.
• Strong working experience in any Order Management, Telco Provisioning, Middleware and Telco Billing systems.
• Salesforce admin and platform developer certification is a must.
• Basic knowledge in Apex coding, SOQL, SOSL, Data loader is a must.
• Good knowledge of salesforce related deployments and managed packages.
• Should have good analytical and communication skills.
• Should have the ability to articulate issues and drive issues to closure with minimal supervision.
• Experience working in Agile/Scrum environment.

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis