Customer Admin Team Lead
- Selangor
- Permanent
- Full-time
- Lead and manage daily operations across Order Processing, Contract Setup, and Billing processes, ensuring transactions are processed accurately and on time.
- Provide pre- and post-sales support to Sales teams, including guidance on contract requirements, billing queries, and order processing.
- Address and resolve escalated customer issues or complaints promptly and professionally, ensuring root causes are identified and resolved
- Maintain and review accurate records of service contracts, billing documents and customer transactions.
- Analyze billing history and customer accounts to ensure data integrity and accuracy.
- Collaborate closely with cross-functional teams-Sales, Finance, Logistics, and Warehouse to support end-to-end order fulfilment and billing operations
- Generate and review regular reports on billing, order status, and account reconciliation.
- Support internal and external audits processes by providing necessary documentation and insights into processes and controls.
- Monitor service levels, KPIs, and customer feedback to identify opportunities for improvement based on feedback and performance metrics.
- Contribute to ERP system upgrades and perform participate in User Acceptance Testing (UAT).
- Lead or actively participate in continuous improvement initiatives focus on operational streamlining, cost optimization, and automation.to streamline operations and improve cost efficiency.
- Handle Oversee and perform other administrative tasks or projects as required by the business.
- 7-9 years of experience in Customer Administration, order-to-cash operations, billing, contract management or related functions.
- Bachelor's degree in Business Administration, Finance, Supply Chain and/or related field.
- Proficient in Microsoft Office (especially Excel & Outlook).
- Working knowledge of data analytics and ERP systems is an advantage.
- Proven team leadership and people management skills.
- Strong communication and interpersonal abilities.
- Excellent problem-solving skills and a proactive attitude.
- Attention to detail with strong organizational and time management skills.
- Comfortable working in a dynamic, fast-paced environment.
- Demonstrated ability to drivbe process improvement and contribute to operational strategy.
- Capable of managing multiple priorities and deadlines.
- Customer-centric mindset and able to handle pressure.