Investment Specialist Operations Manager

• Develop and maintain strong, trusted relationships with key client stakeholders (CIOs, CFOs, RIM level and Regional CFOs).
• Serve as the primary point of contact for strategic client interactions.
• Represent the client's needs and perspectives within the IAA organization. Ensure that client requirements are understood and addressed effectively across all service lines.
• Facilitate strategic meetings between IAA services and clients and ensure alignment on goals, priorities, and performance metrics.
• Proactively identify opportunities to improve IAA services and solutions within the region. Understand client business challenges and recommend appropriate solutions.
• Act as a point of escalation for client issues and concerns. Work collaboratively with internal teams to resolve issues and ensure client satisfaction.
• Contribute to the development of the location, including goals, strategies, and resource allocation.
• Collaborate with internal teams (e.g., Service Managers) to ensure seamless service delivery and client satisfaction.
• Act as a Relationship bridge between Change / projects and the client to support context, requirements, status updates, escalation management etc.
• Ensure the attractiveness of the location, local information & communication, and building relationships with local stakeholders and the community.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 8 years of experience in Operations Service Improvement Manager, account management, or a related role.
• Strong understanding of Investment management services and practices. Understanding industry-specific trends and developments.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong leadership skills with the ability to motivate and inspire teams.
• Strategic Thinking: Understand business strategy, execute actions aligned with goals, adapt to changes, and make informed decisions.
• Strong problem-solving skills with the ability to analyze complex situations and develop effective solutions.
• Change Management: Expertise in managing organizational change and fostering a culture of continuous improvement.
• Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders.

• Opportunity to work with a leading organization in the insurance industry.
• Comprehensive benefits package and career development opportunities.
• Collaborative and professional work environment in Kuala Lumpur.
• Exposure to complex investment operations and strategies.

Michael Page