IT Helpdesk Administrator

Technovation Consulting Sdn Bhd

Job Scope:

Managing manage service client help desk tickets & prioritize according to SLA and severity.
Recognize and escalate complex issues.
Server setup and configuration - RAID, Windows Server OS, firmware upgrade.
Hardware and Software Setup configuration, and maintenance of desktops, laptops, printers, and other hardware.
Laptop/Desktop configuration – Domain Join, Outlook configuration, Software installs.
Computer software and hardware troubleshooting.
Diagnose and repair minor network and server issues.
Employee onboarding (Account creation O365, in-house System, O365, AD, , etc.)
Employee offboarding (account deactivation, data transfer, email access, equipment gathering).
Reaching out to vendors for warranty claims.
Onsite visit manage service client maintenance support weekly or as needed.
Provide on-site support to handle various issues based on incoming customer incidents/requests.
Documenting and analyzing technical issues and customer interactions

Required:

2-3 years of corporate IT Help Desk experience
Experience providing hardware and software support primarily on Windows laptops/desktop
Experience working with Windows 7/10, Windows servers 2008-2019
Experience working with MS Office suite including email clients (Outlook)
Experience with ticketing systems and helpdesk processes