Executive - Personal Financial Services (Operations & Customer Service)
Hong Leong Bank
Bintulu, Sarawak
Permanent
Full-time
1 month ago
If you are looking to excel and make a difference, take a closer look at us…Key Responsibilities and AccountabilitiesSales & ServiceProvide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;Assist in calling up customers for service / sales interactions;OperationsCarry out Branch RCSA through sample checking and effective rectification as applicable;Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;Over-ride transactions as per Bank defined transaction limits;Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;Observe and comply with the Bank’s Code of Conduct & Ethics;Other ResponsibilitiesMaintain confidentiality of customers and Bank’s information in a responsible manner;Keep a clean, organized work area and maintain a professional appearance;Attend all trainings as applicable including e-learning/Workday;Filing of reports;.Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;Carry out other duties as assigned periodically.RequirementsEducation/QualificationMalaysian citizenFresh graduates or candidates with relevant work experience are welcome to applyExperienceRelated working experience in financial institution or related fieldPossess customer interaction / cash handling / transaction processing / sales experienceSpecial SkillsBasic banking knowledgeHigh level of integrity and accountabilityExcellent service mindset and communication skills and cross selling skillsProfessional appearance and courtesyCertification/Licensing Requirements (optional)FIMM / UT licensePCE & TBE licenseAbout Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.
