DIRECTOR OF OPERATIONS
- Sepang, Selangor
- Permanent
- Full-time
- Support the annual budgeting process and financial forecast for the operations departments.
- Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines.
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
- Gather and report financial information to the General Manager.
- Develop, recommend, implement and manage the operational department’s annual and long term goals.
- Conduct daily briefing with management on current key activities.
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations.
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary.
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction.
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention.
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike.
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives.
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines.
- Be visible around the hotel and show an active interest in our colleagues’ welfare.
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative.
- Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications.
- Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
- Assist General Manager with interviews, selection and recruitment of operations departments management team.
- Identify and develop team members with potential.
- Conduct performance review and manages performance issues that arise within the operations departments management team.
- Constantly monitor team members performance, attitude and degree of professionalism.
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
- Bachelor’s Degree from a reputable hospitality school preferred.
- Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity.
- High degree of professionalism with strong understanding of hotel operations and business acumen.
- Excellent reading, writing and oral proficiency in English & Spanish languages.
- Strong leadership, interpersonal and training skills.
- Ability to lead expatriates and local colleagues effectively.
- Excellent communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well-presented and professionally groomed at all times.
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.