Job Responsibility Handle customer inquiries and resolve issues related to flight bookings, hotel reservations, travel insurance, and visa applications. Source competitive airfares and formulate corporate travel policies. Stay updated on current airline fares and conditions. Administer daily ticketing tasks such as issuing tickets, processing payments, handling invoices, and managing refunds. Assist with ad hoc tasks as assigned by supervisors. Provide timely and effective customer service via phone and email, including after-hours emergency calls. Manage ticketing administration including queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, and e-ticketing. Managed group booking series Ticket as when required. Job Requirements Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia. This is a full-time on-site role as a Ticketing Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd&aposs office in Malaysia. Requirement At least a Diploma/ Bachelor in any field or any equivalent experience in the any field Minimum 3 years of related working experience Need to have the minimum knowledge about the flight ticket booking system (Galileo, Amadeus, Sabre) Passionate on working with the team Have good and soft communication skill in Mandarin and English with the customer Work well with teammates. Job Benefits EPF/SOCSO Annual Company trip (For Confirmed Employees) Group PA insurance (For Confirmed Employees) Yearly Bonus depending on Company performance and reflect to Individual performance Twice performance appraisal review annually to identify room for improvement process Outpatient medical coverage from registered clinics Employee price for travel packages (For Confirmed Employees) Company uniform provided Travelling claims by receipt Monthly training arrangements from Company Exclusive employee HR software applications (leaves, claims, payslips etc) At least once a year Team Building arrangements Monthly / Weekly Company sports & recreations for everyone 5 Working days Show more Show less