The Role Responsibilities Strategy Support and provide strategic inputs to the Head, Fraud Risk Management, Head of Contact Centre and Analytics to shape fraud risk strategy, and establish the sustainable approach and infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment. Support implementation of fraud risk strategy, with the 'best in class' tools, analytical solutions and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels. Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation. Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group. Processes Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management. Work closely with the country and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively. Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting. Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics utilising SAS / R or experience in any other analytic tools. Support fraud risk oversight on transactional fraud, including as identification and investigation of fraudulent activities. Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery. Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Ensure all related policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite. Governance Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture. Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country. Regulatory and Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the [Singapore business and SG Fraud team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Country and Group Fraud Risk Management Fraud Risk Surveillance Centre (FRSC) and Global Business Services (GBS) partners Country Business and Product teams supporting the Retail Client segment In country governance forums (or other forums, as may be applicable) Client Experience, Client Care Centre, Branch Operations, Design Thinking and Process Improvements Risk Operations teams Client Due Diligence Operations External stakeholders Auditors and Regulators Law Enforcement agencies Peer banks Suppliers, vendors and consultants Our Ideal Candidate Any Bachelor degree from a recognized university. 3 years of experience with deep knowledge in banking fraud risk management / credit initiations / operations. Well verse with data analytical skills, with proven track records in driving data analytics initiatives. Relevant certifications such on Anti-Money Laundering is bonus. Strong communication skills, both written and oral. Bilingual or multilingual is highly preferred but not required. Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment. Fast learner with the ability to think out of the box and provide solutions. Strong inter - personal skills and confident communicator. Self-motivated and ability to prioritize and self-manage. Ability to positively engage and build rapport with clients. Has a clear understanding of the client needs being serviced. Able to take ownership of issues / tasks and drive to completion. Role Specific technical Competencies Market Knowledge Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates Business Strategy and Model Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry Risk Management and Control The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank Governance, Oversight and Controls Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team Regulatory Framework and Requirements Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud Risk Operations and Analytics Analytics Usage of Analytics, AI and ML through SAS / R or other analytic tools to effectively manage fraud risk Non-technical Skills Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions and borders About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
