Mandarin Customer Service Executive (Mobile Industry)

JobScoper

  • Petaling Jaya, Selangor
  • Permanent
  • Full-time
  • 15 days ago
MohonKelayakan
  • Open to SPM; Fresh graduates are welcome to apply.
  • Proficient in Mandarin and English (speaking and reading).
  • Basic computer skills, including Microsoft Excel and Word.
  • Strong communication and interpersonal abilities.
  • Flexible to work in rotational shifts.
  • Prior experience in customer service or related fields is a plus, but not required.
Tanggungjawab
  • Handle inbound and outbound customer calls effectively
  • Provide timely solutions to all customer enquiries
  • Constantly guided by company's service standards
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Manfaat
  • Annual leave and Sick Leave
  • Training Provided
  • Allowance Provided
  • EPF and SOCSO
  • Near to Lrt Ara Damansara Station
KemahiranMandarin Chinese (Native Proficiency) Customer Service Communication Skills Problem Solving Active Listening Conflict Resolution Empathy Time Management Multilingual Communication Interpersonal SkillsPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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