Job Description: Analyse user behaviour and facilitate defining Customer Relationship Management (CRM) strategies of specific business lines Produce incentive test reports and support developing the most effective tactics for each user segment, based on business impact and cost efficiencies Consolidate and summarise historical tests and analysis to help the team build a holistic understanding of the benefits and trade-offs of strategies in different markets Conduct market research on industrial CRM practices to explore opportunities to adopt best practices Requirements: Currently pursuing a Bachelor's or Master's Degree in related fields (business, marketing, analytics, statistics etc.) Familiar with AB-testing and able to interpret results of hypothesis testing Good communication skills and stakeholder management Experience in the CRM area or e-Commerce industry is a plus Proficient knowledge of SQL is a plus Full-time interns preferred (3-6 months) Part-time interns who can commit at least 3 working days a week are also welcome to apply