Operations Manager (Fulfillment) | Petaling Jaya

• Ensure timely and accurate processing, dispatch, and delivery of customer orders.
• Monitor fulfilment performance and resolve operational bottlenecks or escalations.
• Improve operational KPIs such as delivery time, accuracy, and customer satisfaction.

• Oversee stock levels and implement systems to minimize stockouts or overstocking.
• Conduct regular stock audits and enforce inventory SOPs.
• Leverage inventory management tools to track movements and reconcile discrepancies.

• Manage relationships with local and international suppliers to ensure quality and timely supply.
• Negotiate terms, lead times, and pricing to align with budget and operational needs.
• Evaluate supplier performance and explore alternative sourcing when needed.

• Plan purchasing schedules aligned with forecasted demand and payment timelines.
• Monitor cash flow impact of inventory purchases vs. vendor payment terms.
• Work closely with Finance to optimize purchasing against working capital constraints.

• Lead and develop a high-performing operations team with clear KPIs and accountability.
• Coordinate effectively with departments such as Sales, Customer Service, Finance, and Warehouse.
• Champion clear communication and problem-solving across teams to improve process flow.

• Bachelor’s degree in Operations, Supply Chain Management, Business, or related field.
• Minimum 5 years of experience in operations, logistics, or supply chain, with team leadership responsibilities.
• Proficiency in inventory and order management systems (e.g., SAP, SQL, or equivalent)
• Strong analytical and planning skills, especially in procurement and cost control.
• Excellent communication, negotiation, and team management capabilities.
• Proven ability to manage operational complexity and adapt in a fast-moving environment.

• MYR 8,000 - MYR 10,000

• Petaling Jaya, Selangor

• Kah Wai | 012 233 3162 | kahwai.neoh@hunters-in.com

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