Cloud Middleware Support Engineer

OCBC Bank

Malaysia
Permanent
Full-time

13 days ago

Job SummaryBe an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native services.We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads.As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services.Job responsibilities and what you might expect:

Day to day operations in technologies like OpenShift/k8s, Redis & Kafka
Provide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services etc.)
Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported problems.
Perform capacity planning and resource optimization.
Implement security best practices and ensure compliance with security policies.
Provide technical guidance and support to development and operations teams.
Monitor and troubleshoot OpenShift/Kafka/Redis and application issues.
Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters.
Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holidays.

Qualifications

Bachelor’s degree in computer science/information technology or equivalent.
Certified in any of these technologies (OpenShift/K8s, Kafka & Redis)
5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kubernetes
Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability (ELK).
Hands-on experience with Observability stack/tool like ELK, Grafana.
Minimum 3 years hands-on-experience on supporting Red Hat OpenShift, Kafka, or Redis technologies.
Knowledge of client-server, 3-tier architecture web applications & distributed systems.
System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level issues.
A good team player and able to work effectively with stakeholders to resolve an issue to closure.
Exposure to Bash scripting, Python, Ansible, GitOps and/or Terraform.
Willingness to cross learn and adapt other technologies.
Required to work on shifts on a rotational permanent Night Shift or Day shift

OCBC Bank

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