New Assistant Manager, Receivable Management
- Malaysia
- Permanent
- Full-time
- Manage the end-to-end collections process to ensure timely recovery of outstanding balances from Key Accounts.
- Identify and mitigate credit risks by monitoring customer accounts and escalate red flags to superior on timely basis.
- Lead the assigned collections portfolio to ensure the success of business operations.
- Drive achievement of collection targets based on assigned KPIs.
- Negotiate settlement arrangements with customers and execute appropriate recovery actions.
- Conduct on-site customer visits when required to resolve critical collection issues or strengthen business relationships.
- Lead and engage both internal and external stakeholders to resolve operational matters.
- Build and maintain strong partnerships with business stakeholders to enhance mutual support.
- Conduct periodic collections review meetings with business units.
- Prepare and provide timely reports on collection status and credit risks to superior.
- Present findings, escalate issues, and recommend solutions for process improvement.
- Communicate effectively with internal teams, customers, and stakeholders to support collections and resolve disputes.
- Excellent communication skills. Able to communicate effectively with team members and stakeholders, including customers, to resolve any issues and ensure prompt payment of outstanding invoices.
- Must have deep understanding of accounts receivables processes, including invoicing, collections, and cash applications.
- Possess strong analytical skills to identify trends, patterns, and areas of improvement in accounts receivables processes.
- Customer service-oriented, ensuring that customers receive prompt and courteous assistance in resolving any collection issues.
- Degree or Diploma in Business Administration, Commerce, Finance, Banking, or related field.
- Minimum 6 years of experience in accounts receivables or customer management functions.
- Proficient in Microsoft Office and debt management software.
- Excellent interpersonal, communication, and negotiation skills.
- Good command in English and Malay (written and spoken)
- Handling confidential and sensitive information with discretion and professionalism.