F&B Operation Manager

• To manage, plan and coordinate all outlet sales and profitability.
• Developing and implementing operational policies and procedures to ensure efficient and effective operations.
• Improving systems, processes, and best practices.
• Managing day-to-day operations as well as the operations team and operations department.
• Ensuring that organizational processes remain legally compliant with regulations and standards.
• Maintaining and enforcing health and safety guidelines.
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance.
• Managing budgets, forecasting, and allocating resources to help meet business and strategic goals.
• Performing quality assurance controls to ensure the companys products and services meet customer expectations and monitoring production KPIs and metrics.
• Developing ways to increase the quality of customer service and increase customer satisfaction.
• Analysing data and trends to identify opportunities for process improvement and cost savings.
• Optimizing workflows and processes to save time and money.
• Overseeing staffing plans and supervising, hiring, and training new employees.
• Reporting on operational efficiency and quality standards.
• Using strong communication skills to foster a culture of innovation and productivity in the workplace.
• Keeping up to date with industry trends and best practices.
• Incorporating new technologies, operating systems, and business processes when necessary.
• Maintaining service operations with the goal of ensuring sustainability across business operations.

• At least 5 years of working experience in similar position, preferably in Food and Beverage or Hospitality industry.
• Strong command of written and spoken English and Bahasa Malaysia language.
• Communication skill
• Interpersonal skill
• Organizational skill

• Nicole Yap | +6012 212 5285 (Whatsapp) | nicole.yap@hunters-in.com

Hunters International