Job Description Deliver the results that drive change. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. All about the role: Responsible for supporting the Credit Management & Collection activities in the respective regions or countries of responsibility. What youu2019ll do: Reporting to the Accounts Receivable Team Leader, you will assist in providing support in the areas of 3rd party collection, coordination the process and preparation of documents for legal letter, arbitration, enforcement, proof of debt submission and any other similar activities. Your key objective will be to ensure the timeliness, completeness and accuracy in managing the customeru2019s account. You are required to liaise closely with customer, local credit team, external service providers, and other functional team such as local credit team, commercial team, customer service, billing team, customer master data, account receivable, account payable or any other potential team to achieve task objective. Strong organization skill and analytical skill are necessary to ensure the collection status and documentation completeness, reporting preparation and exercise judgement within defined practices and policies to determine appropriate action. In detail, you will: Evaluate, Establish and review the creditworthiness of new and existing customers and establish appropriate credit limits and terms. Collaborate with sales teams to review credit applications and negotiate credit terms. Monitor accounts receivable and initiate collection activities for overdue payments. Communicate with customers to resolve payment issues and negotiate payment plans. Analyze credit exposure and implement strategies to minimize bad debt risks. Work with the credit team to establish and enforce credit policies. Maintain accurate records of credit evaluations and collection activities. Generate reports on credit and collection performance, identifying trends and areas for improvement. Provide excellent customer service while managing inquiries and concerns related to credit and collections. Collaborate with internal teams to address customer issues and disputes. To reconcile our accounts receivable with customer's accounts to minimize / avoid disputed invoices with customer's accounts. To monitor closely the performance and activities of debt collection and liaise with repossession agents to ensure proper management of account receivables Qualifications: University Degree in Finance/Accounting/Business or any related Minimum of 3-5 years related experience in Collection, Credit, Finance and/or accounting function. Well verse in O2C or Collections, Credit process and procedure Very good verbal and written communication skills with ability to deal with sensitive and confidential information. Good negotiation skills, able to think quickly in handling objections. Resilient and able to stay calm when work under pressure. Excellent attention to detail and complete all task accurately and on timely manner. Ability to work proactively and use own initiative to resolve any open collection / disputes or claimu2019s cases. Good knowledge of MS Office (excel skills) and SAP system on Collection Module. Provide effective customer service. Demonstrated knowledge and experience in reviewing and interpreting financial reports and data. Detail-oriented with an eye for continuous process improvement. Where youu2019ll be: You will be based in our Petaling Jaya office, and you will be part of our Accounts Receivable Team Benefit highlights: Hybrid working arrangement. Discounts on Electrolux products and services. Medical & Hospitalization coverage for both employees and dependents. Dental & Optical. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you. Find more on: Electrolux Group Electrolux Group LinkedIn Electrolux APAC&MEA: #LI-ET1
