About us At Ant Group, we are committed to promoting payment capabilities to all parts of the world. As such, we face dynamic, complex, and ever-changing risks including but not limited to fraud, CNP(card-not-present), ATO(account taken over) and abuse. We adopt strong risk solutions and are implementing machine learning algorithms to respond to these challenges proactively and with agility. We are seeking a skilled and detail-oriented Risk Operation Analyst/Specialist to join our dynamic team. Key Responsibilities: 1. Design strategies to reduce disputes/chargebacks caused by fraud, leveraging data analytics and predictive models to optimize resource allocation and minimize financial losses. 2. Lead automation and AI-driven solutions for fraud dispute/customer appeal resolution, improve customer experience through process streamlining, and use data insights to refine risk strategies. 3. Ensure adherence to international card network rules (e.g. Visa/Mastercard) and deliver performance reports to stakeholders. 4. Partner with technical, business, legal, and customer support teams to integrate risk solutions into products and workflows, balancing fraud prevention with user experience. 5. Manage solution-based projects, engaging internal stakeholders across functions to ensure timely delivery and continuous tracking of risk solutions' effectiveness. Job Requirements: 1. Bachelor's degree in mathematics, statistics, finance, management, computer and other related majors 2. A minimum of 3 years of experience in payment and risk operations management or dispute resolution, preferably in international acquiring or payments domains. Prior expertise in managing international card fraud disputes, chargebacks, and customer complaints is highly preferred. 3. Strong project management skills and a results-driven mindset. 4. Excellent communication and interpersonal skills to leverage resources across multiple functions. 5. Critical and systematic thinking with strong data and information collection and analysis skills. 6. Proficiency in both spoken and written English and Mandarin to effectively communicate. Show more Show less