Customer Service Operations Associate

Keysight Technologies

  • Pulau Pinang
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Overviewis on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
  • Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
  • Fulfil marketing/promotion requests for service campaign as defined by the process
  • Provide general pricing of Keysight service if available
  • Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
  • Manage pick-up and transhipment activities
  • Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
  • Respond to customer requests to enroll in training or to cancel training that has been booked
  • Respond to customer requests for altering the schedule of maintenance
  • Respond to customer requests for service / repair and calibration
  • Validate customer entitlement for the various Keysight offerings
  • Respond to customer requests to change their account / contact profile details
  • Provide service availability
Qualifications
  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.
***Keysight is an Equal Opportunity Employer.***

Keysight Technologies