Client Success Manager

• Proficiency in both English and Chinese (spoken and written) to communicate effectively with global teams and partners.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
• Detail-oriented, well-organized, and able to manage multiple tasks under tight timelines.
• Familiarity with payment systems, merchant onboarding, or financial transaction processes will be an added advantage.
• Team player with strong communication and coordination skills, capable of working across functions and with external partners.

• Collaborate with internal teams and payment partners to ensure smooth merchant onboarding and channel integration, keeping all parties updated on progress.
• Monitor payment transaction performance to ensure compliance with channel requirements and service standards.
• Track and support merchant onboarding processes, ensuring accuracy and timely completion.
• Analyze payment transaction data to detect potential issues, escalate to relevant teams when necessary, and drive resolution within the agreed timeline.
• Continuously analyze transaction patterns to identify risks, propose improvements, and optimize workflows to enhance efficiency and reduce channel risks.
• Partner with the local business team to support the rollout and enhancement of key payment features and capabilities.

• Performance bonus
• Medical and insurance coverage
• Increment based on performance
• EPF
• SOCSO
• Annual leave

• Training Provided

Maukerja