Innovation and Optimization Specialist

NTT Data

Cyberjaya, Selangor
Permanent
Full-time

1 month ago

You - to break new ground!As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.ARE YOU READY TO BREAK NEW GROUND?Location: MalaysiaWhat makes us special:■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer■ Family-friendliness (e.g. Childcare Center, paternity and maternity)■ Diversity & Inclusion (e.g. various initiatives & communities)■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)Do you love challenges?The Innovation and Optimization Specialist is a key role within the Customer Care Services team.This role is responsible for proactive problem management, analytical tasks related to Alert Management, and capacity management.The specialist will drive innovation and optimization efforts to enhance the efficiency and effectiveness of our alert management systems and ensure optimal resource utilization.This role requires a blend of analytical skills, creative thinking, and strategic vision to drive meaningful change and deliver tangible results.

Proactive Problem Management

Develop and maintain a comprehensive innovation strategy to identify, analyze and resolve problems before it impacts our services or clients.
Optimize problem management area to increase efficiency

Alert Management & Capacity Management

Collect, analyze and interpret alerts to identify emerging trends, patterns and opportunities for optimization.
Collaborate closely with respective technical team to optimize alert counts.
Facilitate cross functional initiative to brainstorm innovative alert management ideas and solutions.
Analyze alerts and provide meaningful capacity management report to respective technical team to address the capacity issue related to File systems, CPU, memory and etc.
Prevents capacity related alerts from surfacing in the monitoring systems and ensure capacity related issues are addressed ahead of time.

Innovation & Optimization

Develop innovative solutions to improve proactive problem management and alert management processes
Analyze existing processes in alert management to identify inefficiencies and areas of improvement.

Convince us with your potential!

Bachelor's degree in Computer Science, Information Technology, or related field

ITIL certification (Foundation level or higher) preferred

Minimum of 5 years working experience in IT, Information Technology

Proven experience in innovation management, process improvement or related fields.

Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.

Strong analytical skills with the ability to gather, analyze and interpret data from multiple sources.
Possess excellent communication and stakeholder management skills with the ability to effectively communicate complex technical issues to non-technical stakeholders (written and verbal)

Knowledge of relevant tools and methodologies for innovation and process optimization (e.g Lean Six Sigma)

Able to adapt to a process-oriented mindset in a Global environment

Flexible to work outside regular business hours and participate in on-call rotations if needed.

Required language(s): English.

Applicants must be willing to work in Cyberjaya

Do you have questions?We look forward to receiving your complete application documents stating your earliest start date.Get empowered by NTT DATA Business Solutions!Norshafina ZainuddinE-Mail: sol-my-bu-hr-talentmgmt@nttdata.comWe transform. SAP® solutions into ValueCyberjaya, MY, 63000Mar 14, 2024

NTT Data

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