Native Japanese - Asset Manager

• Deliver Asset Management services for multiple Cisco customers.
• Act as the single point of contact for customers, partners, and internal Cisco stakeholders.
• Manage, track, report, and resolve issues related to customers' Cisco IB data.
• Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.

• Accountable to ensure that customer’s IB is in the right contract, right location and under right coverage.
• Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.
• Lead the implementation of Asset Management services.
• Onboard new customers and reconcile IB data from various sources.
• Identify discrepancies and manage MACD activities.
• Provide ongoing IB maintenance support and collaborate cross-functionally.

• Interpret large raw data sets; conduct data analysis and audits – high level of excel mastery is required.
• Develop and lead execution of action plan to update Client databases with improved IB data – ability to work with Client tools and databases.
• Lead client calls, participate in quarterly business reviews, and conduct (potential) on- site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers.
• Produce reports for Customers, Account Teams, and other stakeholders – ability to generate reports using excel, power BI (desired) and other dashboards.
• Ability to work independently and in a cross functional team environment
• Strong understanding of Cisco's business model, product portfolio, and GTM strategies.
• Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.
• Proficiency in reporting tools like Tableau and Power BI.
• Excellent communication skills and a proactive, ownership-driven approach.

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