Head of Training & Support (Fellowship)

• Build, manage and develop the Training and Support team to deliver high-quality coaching and training that equips Fellows to achieve transformational student and leadership outcomes.
• Ensure programme quality and effectiveness by supporting team members in implementing aligned frameworks for training, coaching, and monitoring, evaluation, and learning (MEL).
• Build and sustain key partnerships with Fellows, internal stakeholders, partner schools, Ministry of Education stakeholders at all levels, as well as other education sector allies, to build trust, address concerns and support successful programme implementation.
• Foster a sustainable and values-aligned team culture that champions personal development, accountability, and a focus on transformational student impact.
• Collaborate cross-functionally with the Fellowship Leadership Team to ensure a seamless experience for Fellows across all touchpoints of their two-year journey.
• Serve as a member of the Extended Leadership Team contributing to TFM's broader strategic vision and cross-functional collaboration.

• Strong programme and adult learning design capabilities, with the ability to develop and align training, coaching, and Monitoring, Evaluation, and Learning (MEL) structures to Fellowship outcomes.
• Demonstrated experience in leading high-performing teams, managing diverse portfolios, large scale initiatives and building systems that support team effectiveness.
• Ability to strategically engage and manage external stakeholders, including government agencies, schools, and education partners, to secure buy-in and resources.
• Strong data interpretation and impact evaluation skills, using insights to inform decisions, adapt strategies, and drive continuous improvement.
• Experience in budget planning and resource allocation within programme delivery contexts.
• Proficiency in digital tools (e.g. Google Suite, Salesforce, Confluence, Power BI, Zoom) and a growth mindset in learning new platforms and systems.
• Ability to navigate ambiguity and manage risks, with strong situational awareness and sound judgment in fluid or high-stakes environments.

• Able to set a bold and clear vision, translate it into actionable plans, and lead others towards achieving ambitious goals for student and Fellow impact.
• Demonstrates strong team leadership by empowering, developing, and holding team members accountable within a collaborative and growth-oriented culture.
• Builds and sustains meaningful relationships with diverse internal and external stakeholders, and is able to influence and align them towards shared goals.
• Navigates change and uncertainty with adaptability, resilience, and solution-focused thinking in fast-paced and VUCA environments.
• Communicates with clarity, empathy, and purpose across a range of audiences, ensuring alignment and buy-in across teams.
• Embeds Teach For Malaysia's Core Values in team culture and decision-making, championing equity, collaboration, and sustainable ways of working.

• Minimum 7 years of work experience in a related field, with at least 2 years in a leadership position.
• Bachelor's Degree in any discipline.
• Experience designing and implementing education related programme strategy and managing cross-functional teams.
• Prior experience in the education sector and/or as a professional teacher (2+ years) is highly preferred.
• Proven track record in stakeholder engagement, particularly with government, education partners, and community leaders.
• Proficiency in English (written and spoken) and basic proficiency in Bahasa Malaysia; fluency in Malay is a strong advantage.
• Willingness to travel and work flexible hours including weekends and on-site training over extended periods of time when required.

Teach For Malaysia