E-Commerce & Digital Marketing Officer

• Have at least 1 year of experience in E-commerce and Marketing field for Food and Beverage or Food Manufacturing line.
• Knowledgeable in social media tools and always updated with the tools changes and trend.
• Knowledgeable in photo editing, video editing applications.
• Knowledgeable in computer skills (Microsoft Word, Excel, Power Point, Outlook etc).
• Excellent customer relationship skills.
• Excellent customer service skills.
• Have sense of market trend in food industry, able to act and respond fast in market trend.
• Possess multi-language skills (English, Bahasa Malaysia, Mandarin is an added advantage).

• Proactive in performing any given tasks.
• High responsibility towards own job scope.
• Able to work under pressure to meet deadlines.
• Self-motivated person.
• Focus and dedication.
• Determined.
• Willingness to work extra miles in order to achieve company targets.

• Commission will be provided if hit target
• Personal Accident Insurance

• Strategize and execute E-commerce end to end process (promotion planning, consolidate catalogue/listing, liaising with logistic team, in-charge of live chat) for the business.
• Explore opportunity and drive conversion on marketplace platform by utilizing platform tools.
• Last mile delivery rider schedule planning with logistics team to ensure smooth delivery until customer’s doorstep.
• Manage to lead online team from ordering to drop-off.
• Manage all inquiry from end-user.
• Update monthly sales report.
• To ensure stock availability daily, liaising with production closely.
• Dealing with customer queries and complaints in a professional and positive manner, ensuring outstanding customer service at all times.
• Ensuring that customer feedback is actively sought, considered and appropriate action taken.
• To increase company image in e-commerce platform.
• To increase customer satisfaction in e-commerce platform.
• Any ad-hoc tasks given by superior or management team.

• Manage company social media accounts (Facebook, Instagram, Website).
• Plan and schedule social media posting.
• Manage customer enquiry and monthly ads budget spending on social media.
• Optimize copywriting on social media posting to ensure right result is achieved.
• Liaise with external designer for any marketing material updates or maintenance.
• In-charge for company internal marketing materials (name card, catalogue, brochure, website, company corporate video, and company profile).
• To plan and execute for company branding direction.
• To prepare and present monthly, quarterly, and yearly marketing reports.
• Assist in organizing any internal or external events.
• Any ad-hoc tasks given by superior or management team.

Job Majestic