Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager. Collections Specialist Why Join As a Collections Specialist at OCBC, you&aposll play a vital role in helping our customers manage their debt and get back on track. You&aposll work closely with them to understand their financial situation and develop personalized plans to help them overcome their challenges. It&aposs a rewarding role that requires empathy, strong communication skills, and a passion for helping others. How you succeed To succeed in this role, you&aposll need to take a customer-centric approach, understanding the unique needs and circumstances of each customer. You&aposll work closely with them to identify solutions, negotiate payment plans, and provide ongoing support to help them achieve financial stability. Your goal is to find mutually beneficial solutions that meet the customer&aposs needs while also minimizing risk for the bank. What you do: Contact customers with written off accounts via phone, email, or written correspondence to recover bad debt. Negotiate repayment terms and payment plans that are feasible for customers and align with policies and guidelines. Maintain accurate records of all debt recovery activities and update the debtors' accounts accordingly. Strong negotiation/communication skills and ability to handle difficult situations with tact and professionalism. KPI-driven mindset with a strong focus on meeting targets. Who you are: A degree or diploma in a relevant field, such as finance or business At least 2 year experience as Collections Officers with banks is a plus Strong communication and negotiation skills, with the ability to work effectively with customers and internal stakeholders Analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions Empathetic and customer-focused, with a passion for helping others Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your well-being, growth and aspirations are every bit as cared for as the needs of our customers. Show more Show less