Account Intelligence & Markets (AIM) Analyst (supporting Greater China)

Pulau Pinang
Permanent
Full-time

1 month ago

Job Description:WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.AMD together we advance_THE ROLE:The Account Intelligence & Markets (AIM) analyst is primarily responsible for the end customer management in the Greater China region working closely with the Greater China commercial sales team. This role is located within the Center of Excellence - Penang and focuses on researching and processing end customer adds/deletes/merges, ensuring compliance with data standards, and supporting business continuity through clean, reliable customer records.KEY RESPONSIBILITIES:

End Customer Management: Research & execute weekly requests for customer creation, updates, and deactivations in SAP MDG and Salesforce, including address changes, sales area assignments, and hierarchy updates.
Request Intake & Fulfillment: Manage and validate intake queues (e.g., Salesforce Cases, ServiceNow), validate documentation, and complete transactions within defined SLAs.
Data Validation & Compliance: Ensure all entries meet internal data standards and external compliance requirements. Flag and resolve incomplete or inconsistent requests.
Hierarchy & Tiering Maintenance: Maintain customer hierarchies, specialty hierarchies (Sales Parent) and parent/child relationships. Support updates related to mergers, acquisitions, and divestitures.
System Sync & Monitoring: Monitor data flow between MDG and downstream systems. Troubleshoot sync errors and escalate as needed.
Documentation & SOPs: Follow and update standard operating procedures (SOPs) for transactional processes. Support audits with accurate logs and documentation.
Cross-Functional Support: Collaborate with sales, finance, and IT teams to resolve data issues and support business-critical transactions.

PREFERRED EXPERIENCE:

2–4 years of experience in a transactional data management or shared services role.
Hands-on experience with SAP MDG and Salesforce.
Strong attention to detail and ability to manage repetitive, high-volume tasks with accuracy.
Excellent organizational and communication skills.
Experience working in a COE or global operations environment preferred.
Working knowledge of Mandarin language optional but preferred.

ACADEMIC CREDENTIALS:

Bachelor’s degree in Business, Information Systems, or related field.

LOCATION:Penang, Malaysia#LI-JK1#LI-HybridBenefits offered are described: .AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

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