Hi Professional, Please find the below Job description and share your updated resume IT Support Analyst-Level 1 Selangor Malaysia Qualifications Essential - Not applicable (though the below certifications/experience would be highly regarded). Beneficial - Diploma, Degree, Certifications in relevant areas such as Microsoft, Cisco, VMware, CompTIA Certs. Tertiary qualifications in Information Technology and other related technologies. Other relevant industry experience and certifications. Knowledge & Experience Excellent technical knowledge of hardware, including desktop PCs and servers. Knowledge of and experience with enterprise and desktop applications, including POS, Office 365, and Rostering systems. Hands-on hardware troubleshooting experience. Equipment support experience with POS systems, routers, and switches. Experience in retail highly regarded. Working technical knowledge of current protocols, operating systems, and standards, including Windows 10/11. Able to read and understand technical manuals, procedural documentation, and OEM guides.
