Account Manager
Clarivate
- Pulau Pinang
- Permanent
- Full-time
- Bachelor’s degree required
- Must speak & write fluent English and Bahasa Indonesia at minimum (Both are non-negotiable)
- Substantial sales and account management experience (5+ years), preferably in subscription of electronic content, research intelligence databases and workflow software solutions.
- Sales experience focused on Academic and Government will be a plus
- Excellent oral, written and presentation communication skills
- Well-developed and excellent relationship building and influencing skills at all levels
- Self-starter, with a high level of self-direction, motivation, and energy
- Advanced PC skills, including MS Office (Word, Excel and PowerPoint)
- Ability to travel approximately 50% of the time
- Responsible for the achievement of sales targets and activity goals
- To devise and implement strategies to develop the defined accounts and generate new sales
- To promote and sell our products to new customers. This involves site visits, preparing written proposals, explaining, positioning and demonstrating products, phone and email contacts, as well as exhibit activities.
- Maintaining existing subscription revenue; responsibilities include managing the renewal and invoicing processes related to your account base.
- Collaborate with any essential Clarivate staff needed to achieve annual net new & retention goals.
- Must develop and maintain an advanced knowledge of Clarivate products & services and promote these products through Face to Face site visits (
- To contact new leads generated from marketing campaigns, exhibitions, conferences, seminars, customer enquiry and online usage data, analyze information requirements and maximize new business revenue
- To conduct prospecting and conduct market research
- To sell in a consultative sales environment
- To consistently deliver exceptional client service.
- To provide accurate and complete market feedback on: competition, new product concepts, service issues, and customer requirements as well as marketing opportunities like seminar, trade show and other programs.
- To maintain an accurate and complete contact file in the sales automation system (Salesforce) as well as document all travel schedules, face to face meetings, phone and email contacts, and quotation activities.
- To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes. Prepares regular sales reports and forecasts as required, including sales pipeline.
- Develop thorough knowledge of clients needs; understands customer workflows and what is important to their business