Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Principal Duties Deliver end to end Customer Journey and provide exceptional PRUexperience Service to our customers. Fulfill the Claims Philosophy by paying all valid claims quickly. Treat all our customers with compassion and care. Keep our Customers well informed on the progress of their Claims regularly along the journey. Serve our customers exceptionally well during their life's difficult moment by making it simple and easy when handling their Claims. Be consciously aware that our customers are awaiting our decisions, therefore resolve their claims quickly without unnecessary requirements. Close collaboration with co-workers from all areas within the organization focusing to resolve Customers' requests without delay. Provide exceptional customers' experience during their moment of truth with us while ensuring that we are in full compliance of Company's governance and best practices, local regulations and Group's standards and guidelines. Responsibilities Life & Banca- CI/ TPD/ DTH/ Instalment Penders Management Claims Investigations CRM Management Complaints Handling and Resolution Collaboration with QA/ QL/ Clients Agency Training & Learning Cross functional support E2E Status / Progress Update Claims initiatives & system enhancement Regulatory reporting and audit Interdepartmental follow through New product set up with Life benefit Financial related (bank recon, suspense management, JV) Qualifications JOB SPECIFICATION: Degree in Biology/Biomedical Science/Business Administration/ Mathematics/ Economics/ Statistics and/or a professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI, etc. Experience and Knowledge 7 years of experience in claims including insurance claims administration and assessment (all claim types) and in-depth knowledge of the insurance industry and Life insurance claims. Others Well versed in Life Products is a must. Knowledge on laws & regulations governing the insurance industry is highly essential. Equipped with insurance knowledge & technical know-how on the fundamentals of Life Insurance. Able to communicate & interact efficiently with internal & external customers. Possess a good work ethic & professionalism is practiced in every single time. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less