Tele-Collector (Kota Kinabalu)

• Preferably Female Candidates
• Age from 25 to 30 years old
• High school diploma or equivalent at a minimum
• At least 1 year of working in customer service, sales, collections or related field.
• Telemarketing experience preferred.
• Excellent knowledge of collection processes
• Outstanding phone etiquette
• Proficient computer & mathematical skills; working knowledge of databases, or financial software a plus
• Resilient with impolite clients
• Excellent verbal and written communication
• Able to create trust and build relationship
• Able to analyse problems and strategize
• The ability to work well under pressure and meet deadlines.

• Answers phone calls from customers.
• Responsible for initiating calls with debtors by phone, mail or messaging to collect payments and settle accounts.
• Reminder calls and chat through WhatsApp/Messages to customer primarily as an initiative for credit recovery to ensure “on-time payment”.
• Follow Up on Customer Late payment notices
• Be persistent in calling and contacting debtors
• Follows-up delinquent accounts, updates and maintains accurate record on the company system
• Maintaining customer payments records
• Inform customers of their payment status and timelines for repayment.
• Resolve billing and customer credit issues
• Responding to any customers queries
• Update Customer Account status and database regularly
• Inform leaders and upper managements when legal action is needed
• Represent company when legal action is needed

• Salary Range: RM1500 - RM2000

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